STEPHEN MELODY

INFORMATION TECHNOLOGY EXECUTIVE

15+ Years of multinational IT, Digital and E-Commerce leadership experience across a variety of industries. British born, green card holder, based in the United States.

― LEADERSHIP

Enthusiastic and self-motivated strategic Information Technology leader, with the capacity to drive business strategy through thought leadership, technical direction, business partnership, KPI management, strong financial acumen, and people development with an emphasis on accountability.

― COMMUNICATION

Ability to build trusted partnerships and communicate with stakeholders from different technical, business and cultural backgrounds in a manner that facilitates cross functional understanding.

― RESULTS

Proven competency working with multinational organizations and cultures in a matrix management model. Demonstrates abilities to set vision, operating with flexibility and reliability, focused on competitive advantage and customer experiences.

Education

Leeds Metropolitan University - (UK) 2004 - 2008
1st Class BSc (Hons) - 4.0 GPA Equivalent
Business Information Systems
Dean’s Award for Outstanding Achievement

Nottingham University - (UK) 2018 - Present
Executive MBA Program – Expected to complete in 2022

― Work experience
Vice President - Global Information Technology

Restek Corporation (USA) / March 2020 - Present

Achievements
  • Enacted a 5 year, customer centric, digital transformation plan

  • Deployed Commerce, CRM and Marketing Automation focus on customer intimacy and personalization

  • Implemented multi-departmental global helpdesk system

  • Executed cybersecurity training and simulation program

  • Upgraded corporate ERP in under 6 months

  • Deployed ERP across all EU entities

  • Established a "Cloud First" approach to applications and infrastructure

  • Implemented an OCR solution for Customer Service

  • Restructured Business Intelligence with a focus on "actionable insights"

  • Built a high performing team of PMs, BSAs, Developers, Engineers and Support Agents

Results
  • Increased digital customer engagement to 24%

  • Reduced support MTTR by over 50%

  • User-based cybersecurity exposure reduced by 47%

  • Remediated technical debt across 40% of applications

  • Removed 75% of manual order entry through OCR

Director - Information Technology, Corporate Finance Systems

ThermoFisher Scientific (USA) / 2019 - 2020

Achievements
  • Full support services for FP+A, Treasury and Tax

  • Managed IT operational closings for $24B organization

  • Defined technology strategy for Hyperion Financial Planning

  • Created systems roadmaps aligned with Finance strategy

Results
  • Remediated prior year financial closing issues to reduce time to close by 4 days

  • Reduced service delivery for Oracle EPBCS from 3 weeks to 1 day

  • Increased number of bank accounts controlled by treasury by over 40%

Director - Information Technology, Global PMO

ThermoFisher Scientific (USA) / 2015 - 2019

Achievements
  • Reorganized whole PMO Team through role definition, structure and team development / recruitment

  • Increased portfolio governance, transparency and visibility utilizing PowerBI dashboards

  • Coached, trained and mentored a geographically dispersed team across EU and NA on waterfall and agile methodologies

  • Introduced a project prioritization process, anchored on benefits realization

  • Drove portfolio compliance to meet needs of FDA, Internal and External audit

  • Leveraged strong financial knowledge for NPV, ROI, Payback and business case creation

Results
  • Managed annual capital investment portfolio of $10MM to 2% variance over multiple years

  • Reduced project failure by 70% through early intervention

  • Improved project execution on Time, Budget and Scope by 23% across the portfolio.

Director - Information Technology, European Business Services

ThermoFisher Scientific (UK) / 2013 - 2015

Achievements
  • Implemented ERP across 12 EU business units in 3 years (partially with CSC)

  • Lead a team of BSAs in "Quote to Cash", "Procure to Pay" and "Record to Report" value streams to continuously improve performance.

  • Led EU integration of $13.6B acquisition

  • Directed e-commerce team, comprising of B2B EDI, Commerce and Procurement

  • Founding member of Salesforce.com COE.

Results
  • Successfully executed pan-European ERP roll-out

  • Grew $85MM B2B EDI channel by 9% average YoY

  • Delivered EU focused projects to grow overall business 6% YoY

Senior Consultant - Strategy

Computer Science Corporation (EU) / 2010 - 2013

CxO level strategy consulting and project delivery to numerous clients across multiple industry verticals.

Hired into ThermoFisher from CSC, due to performance level to the client. Non-compete clause exemption negotiated between entities.

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